RETURNS ARE QUITE EASY WITH HOBINISYANRS!
We have a 14-day Money Back Guarantee return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Your packages might be opened and retaped by your country's customs office for controlling purposes.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to one of the nearest warehouse to you. And during the return process we will provide the details with you.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages, Defection and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If there is any defection with the items you buy from us, another one will be sent immediately with no additional cost to the buyer. In this case;
*First of all please send us email email@example.com so we can provide you with a return authorization. (To process your return, we may require proof of defective.)
*Items must be returned within 14 days of order receipt.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. In any case if you would like to exchange please send us an email to firstname.lastname@example.org regarding your request. We would be quite happy to help you.
Once your order has been confirmed, it is possible to cancel at any point until the packing and shipping process has started. If you cancel your order, we will reimburse to you all payments received from you, including the shipping cost. To cancel your order please contact by emailing email@example.com. We will try our best for cancellation requests that have not yet processed; however, we are unable to cancel or change an order once it begins processing. In this case return policy will apply below.
Your satisfaction is our highest priority and we are trying to bring you the best quality products and brands. Anyway you can return the product you purchased from us within 14 days without any reason.(We don't refund shipping costs unless items are defective).
In order to start refund process please send us an email firstname.lastname@example.org. And please kindly explain about the refund reason.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment(with minus any applicable shipping costs) method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.