OUR SHIPPING RATES & POLICY (USD)

These Shipping Rates are only for individual customers. In other words for online retail (B2C) sales. Wholesale (B2B) shipping prices will be variable according to zone and weight. Please contact to us (info@hobinisyarns.com) before ordering in your wholesale orders.

Prices without discount are taken into account while determining the shipping rate.

hobinisyarns.com ships to the following countries:

*USA: Since our company is based in the USA, all U.S. orders are shipped directly from our warehouse in Wilmington, Delaware.

**ZONE A: United Kingdom, Germany, France, Austria, Belgium, Portugal, Spain, Denmark, Greece, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Switzerland, Andorra

***ZONE B: Canada, Norway, Malta, Poland, Sweden, Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Faroe Islands, Finland, Hong Kong, Hungary, Iceland, Latvia, Mexico, Moldova, Romania, San Marino, Singapore, Slovak Republic, Slovenia, Taiwan, Ukraine, Montenegro, Serbia, Canary Islands, The Netherlands.

****ZONE C: Australia, New Zealand, Armenia, Azerbaijan, Bahrain, Bhutan, Cambodia, China, Cook Islands, Egypt, Fiji, Georgia, Indonesia, Iraq, Japan, Jordan, Kazakhstan, Republic of Korea, Kuwait, Kyrgyzstan, Lebanon, Macau, Malaysia, Maldives, Mongolia, Nepal, New Caledonia, Oman, Pakistan, Papua New Guinea, Philippines, Qatar, Saudi Arabia, Solomon Islands, Sri Lanka, Thailand, Tonga, United Arab Emirates (UAE), Uzbekistan.

*****ZONE D: Australia, Vietnam, Brazil, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brunei, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Chile, Colombia, Congo, Costa Rica, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Ethiopia, Gabon, Gambia, Ghana, Guam, Guinea, Guyana, Haiti, Honduras, Jamaica, Kenya, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Myanmar, Namibia, Nicaragua, Niger, Nigeria, Palau, Panama, Paraguay, Peru, Puerto Rico, Reunion, Rwanda, South Africa, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Uganda, Uruguay, Venezuela, Virgin Islands (British), Virgin Islands (U.S.), Zambia, Zimbabwe.

SHIPPING DETAILS

We now ship all U.S. orders directly from our warehouse in Wilmington, Delaware, using USPS for reliable delivery. For all other countries, we ship from our warehouse located in Istanbul, Turkey to worldwide with FedEx, ensuring safe and efficient delivery to every corner of the globe.

Our fulfillment centers where our team works intensively 6 days a week to prepare orders as quickly as possible.

We offer 5–10 business days worldwide shipping as our standard service.

In most cases, your order will be packed and dispatched from our warehouses within 24–48 business hours, except on holidays. Once your order has shipped, you will receive an email confirmation along with your tracking details.

If you have any special requests regarding the shipping carrier or order preparation time, feel free to reach out to us at info@hobinisyarns.com we are always happy to assist!

DUTIES AND TAXES INFORMATION

All U.S. orders are shipped directly from our warehouse in Wilmington, Delaware. Since these are domestic shipments, there are no customs duties, import taxes, or brokerage fees applied at delivery. You will simply receive your package via USPS (or another selected carrier) without any additional charges.

For Canada, we ship orders DDP (Delivered Duty Paid) whenever applicable. This means we cover import duties and customs-related charges, and you should not be asked to pay additional customs fees upon delivery.

In rare cases, Canadian customs or the carrier may request additional information (such as a tax or ID number) to complete clearance. If this happens, we will contact you promptly to ensure smooth delivery.

For all other countries, shipments may be delivered DDU (Delivered Duty Unpaid). Additional fees such as VAT, duties, taxes, or brokerage may be requested upon delivery or billed later by the carrier and/or your local customs department. Hobinis Yarns is not responsible for these charges, and the customer is responsible for paying any such additional costs.

Please note that we have no control over these charges and cannot predict their amount. We recommend contacting your local customs office or taxation authority for more information before placing your order.

Cross-border shipments may be opened and inspected by customs authorities, and customers must comply with all applicable laws and regulations of the destination country. We are not liable for any issues caused by non-compliance with local import regulations.

If you experience any issues or have questions, please contact our customer support team at: info@hobinisyarns.com

ATTENTION OF OUR EU CUSTOMERS:

As you might know that since 1 July, 2021 the Value Added Tax (VAT) rules in the European Union (EU) had been change. The VAT exemption for the importation of goods with a value not exceeding 22 EUR removed. As a result, all goods imported to the EU will be subject to VAT including our shipments.

For imports valued at €150 or more, regular duty and tax rates will still apply. 

The buyer’s delivery address will determine the country-specific VAT rate, which is 20% of the total paid amount for most countries. If you need any help about calculating the estimated VAT please contact to our customer support team with this email: info@hobinisyarns.com

As we ship orders from Turkey warehouse delivery duty unpaid (DDU), import VAT will be owed by the customer at delivery and will not be our responsibility. Related shipping company(UPS, DHL, TNT or FEDEX) or your country’s customs authorities will contact you about the VAT process. 

PRODUCT AVAILABILITY

Most of the time, when an item displayed on our website is no longer available, it will either be removed from the site or marked Out of Stock on the product page. However, due to inventory fluctuations, an item that appears available when you place your order may become unavailable.

If this happens, we will notify you as quickly as possible and ask whether you prefer a refund or a replacement for the missing item(s).